Pippin the Penguin Lovey

SizeApprox. 40cm tall (top to toe).

MaterialsMade from the softest plush swirl fur.

PersonalisationEmbroidery is stitched on the inside of the lovey. You can add up to 2 names (to keep the text clear and not too small). Choose your font and thread colour, then add the exact wording you’d like embroidered.

ImportantPlease double-check spelling and any capital letters before placing your order, as your text will be embroidered exactly as provided.

Care InstructionsRecommended cleaning: handwash only.

Safety Suitable from birth onwards.

Processing & Delivery

• Made to order in up to 5 days

• Delivery aims to be within 7 working days after dispatch

Shipping Policy

Product Information

Your product is fully embroidered and made to order with care.

• Price: £15 (item only)

• Postage & Packaging: charged separately at checkout

• Personalisation: please double-check spelling, names, dates, and any custom details before placing your order (we stitch exactly what’s provided).

Shipping Policy

• Processing time: Your toy is made to order. Processing times are shown at checkout (and/or in your order confirmation).

• Shipping cost: Calculated at checkout and includes postage + packaging.

• Dispatch confirmation: You’ll receive an email when your order has been dispatched.

• Delivery times: Delivery estimates start from the dispatch date and can vary depending on the shipping option selected at checkout.

• Address responsibility: Please ensure your delivery address is correct. If an order is returned to us due to an incorrect/incomplete address, we can resend it once additional postage is paid.

Damaged in Transit

If your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging so we can arrange a repair or replacement (no refunds).

If you tell me which shipping options you offer (e.g., Royal Mail 2nd Class / Tracked 48 / Special Delivery) and whether you ship UK-only or international, I’ll tailor this into a final version for your site.

Returns & Cancellations

Little Stitch — No Refunds Policy (Personalised Embroidered Items)

Because all Little Stitch items are made to order and personalised, we operate a no refunds / no returns policy, except where an item arrives damaged or faulty.

1) No Refunds / No Returns (Personalised Items)

We do not accept returns, exchanges, or refunds for:

• Change of mind

• Incorrect size/colour choice

• “Not as expected” where the item matches the order details

• Customer errors in personalisation details (e.g. spelling, names, dates, wording, font choice, thread colour, placement selected at checkout)

Please check all personalisation details carefully before placing your order.

2) Damaged or Faulty Items (Only Exception)

If your order arrives damaged or there is a fault with the product, contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue (and packaging if relevant)

Resolution (no refunds):

• We will repair or replace the item (our choice), at no extra cost.

• If a repair/replacement isn’t possible, we may offer an alternative resolution (e.g. store credit).

3) How to Report an Issue

Email: [your email address]Include: order number + photos + a short description of the issue.

4) Processing Time

Once approved, we’ll confirm the next steps and the expected turnaround time for your repair/replacement.

If you tell me (1) the email address you want to use and (2) whether you want the window to be 48 hours or 7 days after delivery, I’ll finalize this into a ready-to-paste policy page for your site.

Easy Returns & Exchanges

If something isn’t quite right, we’ll make it right—returns and exchanges are simple and straightforward.

Hassle-Free Process

Just get in touch and we will guide you through the next steps quickly, with clear instructions.

Builds Customer Confidence

Shop with confidence knowing every order is made with care, and we are here to help if you need us.